Ilse Jacobsen Sneaker Sierra

Return Policy
We want you to LOVE your purchase! Should you need to return or exchange, please put your item(s) back in the mail within 7 days. Tags must be attached and the item unworn to receive any credit. All jewelry, handbags, sunglasses, wallets, swimwear, hats, giftables and lingerie are final sale. Any items purchased on sale or using a promotional code are final sale, this includes Code WELCOME20.
After the 7 day period, all items become final sale. All exchanges are final sale, unless the item being exchanged is due to a damage, or an issue on our end. Items must be in NEW condition with original tags attached or shoe box, cannot be worn, washed, or altered. The return total will be credited back to the original method of payment used during checkout and will post within 7 - 10 business days. Monkee’s of the Pines reserves the right to refuse a refund or exchange based on the condition of the item being returned.

To Make a Return

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customers are responsible for the cost of shipping on all returns. Monkee’s of the Pines is not responsible for packages lost or stolen in transit.

All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from the Southern Pines and Pinehurst locations. As a small business, we cannot accommodate every return, but we will be reasonable. Please contact us directly with any questions or concerns.

Shipping

We offer a $10 Flat Rate shipping option or get FREE SHIPPING when you spend $150+, we ship via UPS and USPS. We also offer a FREE pick up in store option for local customers. After your order has shipped, you will receive a tracking number to keep an eye out for your packages. Please note that delivery dates will vary based on your location.

Orders usually ship within 2 days. Need order sooner? Call us and we will try to expedite your order!
After your order has shipped, you will receive a tracking number to keep an eye out for your packages. Please note that delivery dates will vary based on your location.
Not all of our inventory is sold online due to vendor restrictions. If you can not add to cart, PLEASE CALL (910) 693-7463 or (910) 295-8300 and any of our sales associates are happy to take your order via phone!

Store Locations

124 NW Broad Street, Southern Pines, NC 28387

44 Chinquapin Road, Pinehurst, NC 28374